Click here to view the embedded video.

First, let me say that I understand that you have a job to do and I’m glad its your job and not mine.  Thank you for performing it.  However, as a traveler, I’d love to just go the airport and get to my flight in a timely and professional manner; I know that you and your agents can make this dream a reality despite the things that the average person tries to take with them through security as well as your challenges.

I ask travelers everyday what is the most frustrating part of the travel experience and they always say “going through airport security with the TSA.”  Let me say that I’ve met some of your most excellent agents and others where I wished they had stayed home that morning.  The folks in the Midwest are super pleasant.

The sad thing is that this initial experience transcend throughout the journey and this makes the entire trip a drag for travelers.

With that said, I’d like to draw your attention to the top 10 reasons why myself and other travelers are uber frustrated when we fly due to your procedures:

1. You have zero provisions for customers running late; create some.
• We are humans and the world over, we run late. Sometimes its our fault, other times, its not.  So, please devise a method for those customers to get through the process if they are running late. Explaining this to your agents always ends up in shrugging shoulders as we are talking to a stone wall.
2. Take a trip to a foreign country such as Germany or Japan and see how their procedure is done. We can always learn from each other.
• I can easily tell the U.S. customers when I travel as they are the ones taking off belts and shoes, taking out computers, etc. without being requested to do so.  I suggest you and your agents taking trips abroad and learning how other countries, with just as much at stake, process customers through security.  Its so much more pleasant there; no one yells at me and I can actually have a conversation with the agents without being eyed for extra screening.
3. Listen to your customers. You assume I’m a terrorist, just because I dare to ask you a question about the process; whatever happened to innocent until proven guilty?
• I still have some rights, so if I ask a question about a process to which I’m subjected, please give me the courtesy of an answer, without the attitude. Its really the attitude, that gets everyone.
4. Your definition of random does not correlate to the Oxford dictionary’s definition
• I’m always selected for the extra radiation screening when I travel due to being randomly selected.  But I’m “randomly” selected in every airport I use.  Seriously?  I once challenged your officer as I realized he was profiling me, he then allowed myself and some others to go through the normal magnetometer.
• When you select me for extra screening, I’m put in a ‘holding cell’ and someone shouts out some kind of command and everyone then looks my way.  How embarrassing.  Please device a more customer friendly method to accomplish this task.
5. Don’t shout at me
• You do not have to shout at me to get me to take off my shoes, take out my computer, take off my belt and take all the crap out of my pockets.  A normal tone does suffice.
6. You make me take out all the crap from my pockets and then rush me to put them all back after I get through your machine
• How about figuring out a better way to process me than have me take everything out of my pocket?  And don’t rush me after I’ve taken out all the stuff from my pocket and tell me Im holding up the line.  its not my fault that I had to take them out in the first place.
7. Treat passengers with dignity and respect
• Not everyone flies everyday and many people are not familiar with the procedure.
• Also, if I say good morning to one of your agents, I expect the same in return.  This does not happen as often as it should.
8. You have a terrible job to do, but please use common sense; it can be done.
9. Use your better agents to teach the others
• I’ll have one good experience for every 8 or so flight I take.
10. Don’t make the terrorist win.

Thank you for listening.

Readers: what are your suggestions for the TSA Administrator?  Please leave a comment below and/or share with your fellow travelers.

If you’ve been to Kona before, please leave a note below about your experience there.

The flight is recorded in the Guinness Book of World Records as being 2 minutes. After the flight you get an official certificate and in true Scottish style, a small bottle of Scottish Whiskey with which to celebrate the event. It is even of the right size to fit in your carry on baggage.

The world’s shortest scheduled flight is operated by Soctland’s Loganair on a single piloted twin-engined Briton Norman Islander. The flight starts in Kirkwall, Orkney Islands Scotland (KOI) as LOG377 departing at 15:00 (3p for the Americans). It then heads for Papa Westray, then to Westray and back to Kirkwall for a total scheduled time of 0:44.  Here is the complete itinerary:

1. Kirkwall to Papa Westray        15:00 15:16
2. Papa Westray to Westray     15:21 15:23
3. Westray to Kirkwall                   15:28 15:44

Of all the small airlines I’ve flown, this one impressed me the most. Simplicity is its name. I e-mail them and got an immediate reply, well in a few hours as it was late at night their time when I e-mailed. The guy who responded was courteous and explained the whole process. As it turns out, when I arrived in Kirkwall from Aberdeen, Scotland (ABZ) he was at the counter.  You see he is the reservations agent, the e-mail response guy, the check-in clerk and the lone ground handling personnel.  He is one of four he tells me in a fantastic Scottish accent.  It was fun to watch him at work.

When I e-mailed, he advised that the price is 39 GBP and hat I needed to call on the day of travel once they open the office so I can book.  You see if the weather is bad then the flight won’t operate. Once I got to Kirkwall, I introduced myself and he booked me on the flight and told me to pay the next day when I arrived as I was rushing to get the 1.20 GBP bus to the city. You can check this page at http://www.loganair.co.uk/reservations/ for reservations information including the schedules.  The schedule I used is located at http://www.loganair.co.uk/xtra_files/OrkneyTimetable_31oct10.pdf in PDf format.

The next day I arrived early as I wanted to check out the operations and the bus from the city was ill timed for that flight so I had to take the 12:45p bus; the journey is about 15 minutes. No worries it was fun to watch the airport operations.

There were four of us booked on the flight. Two locals, a guy from Italy and myself. Check-in, well, there was no check-in, we just followed the agent to the plane and boarded.  How simple was that.  I sat behind the right seat, the Italian dude next to me and the couple behind us.  The lone pilot gave us the safety briefing and we were off.

As we approached Papa Westray, the Captain pointed it out.  We then flew over Westray made a right turn and landed on the grass runway at Papa Westray, a two-room single building terminal. One room for passengers and staff, the other housed the “fire truck,” which actually had the license plate with the letters “LHR” in it.  Go figure.  Do you think that was on purpose? I say fire truck as it is really an SUV with fire stuff behind it.

We picked up two ladies who sat behind the couple, got some cargo (a little box) and we were off down the gravel runway this time.  We then made a right hand turn, then a left hand turn and landed about 2 minutes later on the grass runway in Westray as it had started to rain.  We then taxied up to a similar building as at Papa Westray, except it said Westray on it; yes a SUV in the garage as well.

The couple disembarked and a lone male passenger boarded.  There was a “welcoming” committee at the terminal waiving and taking pictures.  I felt like I did when I flew in the Micronesian Islands, it was so cool. Some pleasantries were exchanged by the ground crew and the Captain and we were off as it started to rain heavier.  We made it down the gravel runway turned around and took off in no time.

We initially flew back at about 5,000 feet as it was raining above, then later climbed back up to our original cruisin’ altitude of 7,000′ until we descended into Kirkwall about 5 minutes early ending the journey of the world’s shortest scheduled commercial flight. I was elated and extremely happy.  Once inside the terminal, myself and the Italian guy were presented our certificates with our names on it and signed by the Captain plus our little bottle of Scotch whiskey.

Well, enough of that here are the pictures.  Enjoy them and please leave a comment.  Have you taken this flight before?

Papa Westray to Westray in the Orkney Islands

• The perspective of where the Orkney Islands are located

   

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• The route flown from Papa Westray to Westray on 18 July 2010

   

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• Kirkwall Airport in Kirkwall, Orkney Islands Scotland (KOI)

   

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• Loganair ticket counter and departure gate in Kirkwall, Orkney Islands (KOI)

   

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• The star if the day, the 10-seater Briton Norman Islander (BN1)

   

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• Walking out to the plane in Kirkwall, Orkney Islands (KOI)

   

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• The tail and registration of my Norman Islander in Kirkwall, Orkney Islands

   

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• Oh Captain, my Captain of my Norman Islander in Kirkwall, Orkney Islands

   

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• Kirkwall Bay in Kirkwall, Orkney Islands

   

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• A Lighthouse in the Orkney Islands

   

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• The tip of one of the many islands in the Orkney Islands

   

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• A House on one of the many Orkney Islands

   

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• Another House on one of the many Orkney Islands

   

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• The Coastline on one of the many Orkney Islands

   

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• A tiny Orkney Island

   

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• Westray airport with Papa Westray in the distance

   

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• Papa Westray from the air

   

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• The island between Papa Westray and West Ray (Middle Island) in the Orkney Islands

   

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• Flying overhead West Ray in the Orkney Islands

   

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• The Coastline of Papa Westray in the Orkney Islands

   

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• Landing in Papa Westray in the Orkney Islands

   

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• The terminal at Papa Westray, Orkney Islands (PPW)

   

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• 9bwryfromairfromppw20100718ppw

   

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• The terminal at Westray, Orkney Islands (WRY)

   

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• Taking off from West Ray in the Orkney Islands

   

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• A House on West Ray in the Orkney Islands

   

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• A House on West Ray in the Orkney Islands

   

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• A House on West Ray in the Orkney Islands

   

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• Houses on West Ray in the Orkney Islands

   

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• A Silo on West Ray in the Orkney Islands

   

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• A Port on the coast of West Ray in the Orkney Islands

   

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• Another View of the Lighthouse in West Ray in the Orkney Islands

   

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• A Lighthouse in West Ray in the Orkney Islands

   

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• A Cliff off the coast of West Ray in the Orkney Islands

   

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• A house on the island of West Ray in the Orkney Islands

   

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• Landing on runway 27 in Kirkwall, Orkney Islands (KOI)

   

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• The Norman Islander in Kirkwall in the Orkney Islands

   

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• The Norman Islander in Kirkwall in the Orkney Islands

   

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• The control tower at Kirkwall, Orkney Islands (KOI)

   

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• Back in Kirkwall

   

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• The Arrival FIDS and we got in early to boot

   

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Video of the flight

Click here to view the embedded video.

Video of the landing in Kirkwall

Click here to view the embedded video.

A lofty goal?  Absolutely!

I looked at various routings and of course they were all very full.  Alas, I found one that worked.  If I could get to Mumbai, India (BOM) I could take a Jet Airways (9W) flight to Johannesburg arriving first thing in the morning.  This would give me time to get to a game at about 4p and then head back out on a late flight.

I had a few choices to get back:

1. Air France (AF) Airbus A380 to Paris, France (CDG) at 7:30p (kind of early, but it is the A380)
2. British Airways (BA) has two flight to London-Heathrow (LHR) (three flights including one at 11:30p)
3. Virgin Atlantic (VS) to London-Heathrow, England (LHR)
4. Delta Air Lines (DL) to Atlanta, GA (ATL) (they had two flights as they had two wingtip flights the day before due to the amount of people going to South Africa from the U.S.)

There were other flights, but they did not leave late enough.   So getting back would not be an issue at all, I just had to get there.  I was also thrilled about the possibility of taking the Airbus A380 back.  Let’s see what ends up happening.

Leaving Houston

The Continental flights to London from Hosuton were full, so I decided to try the British Airways (BA) to London.  After a tense wait I was given a seat in World Traveler class.  I lucked out as the seat next to me was empty.

British Airways Houston, TX to London 10 June 2010

We had an ontime puchback and were airborne pretty soon after.  It was a great flight with a fantastic meal and complimentary wine.

There was not much to watch on the entertainment system and I soon fell asleep after dinner, but did get up later and got some snacks from the rear galley.  Soon after we had breakfast, then about 0:45 later, we landed with minimal delays into London-Heathrow.

I made it to London and connected from Terminal 5 to Terminal 3 for the Air India flight to Mumbai.  As it turns out, we were delayed leaving London due to ATC and the fact that the inbound aircraft was a tad late.

Air India 107 London to Mumbai 11 June 2010

Once we were airborne, it was a brilliantly long flight.   Good food; audio/video on demand and good service.

As time progressed, I noted that our arrival time was 12:47a .  I think I’m gonna miss the flight.  This was due to additional delay in Mumbai due to rainy weather there.

It was 12:59a when we touched down and 1:14a when I made it to the gate.  This will be close.

In Mumbai, India

As soon as I was able to get off the airplane I did.  I started to make a bee line for the Transfer Desk if there was one.  I did find an area with a very long line.  Many flights, all delayed had arrived at the same time so it was a zoo.  I saw a security officer and asked him for the Jet Airways Transfer counter.  He looked around and saw a Jet Airways agent coming and motioned her over.

I told her my predicament mentioning the delay in Heathrow as wella s the landing delay as well.  She says the flight is closed, but that she would call to see what can be done.  There was some talk in Hindi on the phone and although it was in a different language, I knew it was no.

Once she got off the phone, she told me that her supervisor said no.  I took the next five minutes or so asking to speak to the supervisor myself, but she said no as if there was anything the supervisor could do she would have.  Dejected, I thanked her and walked away.

I had missed my only long shot chance to see a game at the World Cup 2010.

I entered the country and then talked my way into the departure lounge by showing my tickets.  I was bent on leaving right away back to Europe.  I checked with British Airways, Lufthansa, Air France, Jet Airways and Air India and as all their flights were within 30 minutes of departure I was either told the flight was full or closed even after explaining my predicament.  They all suggested I come back later tonight.  Good grief I thought, is there no compassion left in the world.

I went and found a seat near to an electrical outlet so that I could at least charge my appliances and work on my computer until the sun came up.  Spending the night in the Mumbai airport is interesting.  They do have flights to the Middle East that keeps the airport going, but they subside about 4a and then there is one around 7:30a so people keep coming and waiting for their flights.  The airport workers comes inside and sleep on the chairs, so that is fun to watch.

Once the sun came up I went outside looking for a cab to take me into the city for breakfast.  It was loud, hot, sticky and smoky from the exhaust of the cars.  Yup, that’s the Mumbai I remembered.  I watched people for a bit and also walked around the airport quite a bit.  I did not see any taxi drivers whom I thought I’d trust to just drive me to get food and back.

I eventually made my way back to the departure level.  This airport is quite dirty and complicated.  It needs a makeover and soon.  Actually they did complete some renovation of the arrivals hall.  But the Departure area is a dump.  You can’t get inside unless you have a ticket and you can only get in if your flight departs within 3 hours.  So outside is a mess of people, airport carts and vehicles which includes buses with bad exhausts.

I had noticed earlier that there was a Kingfisher flight to London about an hour before a British Airways flight.  Not having flown Kingfisher, I figured this would be a good chance to do so.  I might as well get some satisfaction out of this failed objective trip, I thought. It leaves at 12:20p so I’ll come back at about 9:20a so I can get it all worked out I thought.

As I waited to get back inside; a taxi pulled up and a two guys came out.  I started talking to the passenger guy and as it turns out he owns the cab and has contacts with local hotels.  We chatted for a while and he offered to take me into the city.  I told him it was to late to do so as I feared I’d get stuck in traffic and miss my flight.  of course he told me there was no traffic and that the hotel and food place was just a short distance.  Having been to Mumbai before and seen the traffic I knew that there was no way I’d be back in time.  We continued talking and as it turns out, he is just two weeks younger than I am; coincidence?

As my entry time arrived i showed my documents and was rejected entry as my ticket said “OPEN” I tried to explain to the security guard the deal, but he would have none of it.  He sent me away so I went to another entry and the guard there was fine with my documents.

I went to Kingfisher and checked in, but my ticket was on British Airways so they had to endorse it to Kingfisher.  This simple transaction took almost two hour to accomplish.  Between that and the security line I made it to the gate five minutes before departure!

I barely had enough time to list myself on the 6:30p flight from London to Newark on Continental.  I’ll have to check-in when I get to Heathrow I thought.  I hope I have enough time.  Otherwise, I’ll just spend the night in London and head back the next day.

Kingfisher 107 Mumbai to London

The door closed soon and we got headsets followed by an amenity kit. then a menu.

We then started our taxi out to the runway and in no time were airborne in this Airbus A330.  The service started with an appetizer plus drinks and then the main meal.  Interestingly enough the interior is much like Air India’s.  Not sure who is copying whom.  I started to watch some Bollywood movie after dinner actually finishing up the one I was watching on the flight down.  Then another one that seems to last forever.

Finally we started our descent into London landing at about 5:05p.  As soon as I touched down, I got online and checked in for my flight to Newark.  Now I don’t have to worry about getting there before 5:30p.

As we were in the Terminal 4, it was easy to switch to Continental.  Well, so I thought.  The airport security folks only had one area open and the line was pretty long.  So it did take some time to get to the gate.  No worries as I was already checked in.

Eventually, I made it to the gate in time for boarding.

Continental 19 London to Newark, NJ

We pushed back ontime at 6:30p and headed for the runway.  Takeoff was quick as there are not many planes leaving at that time of the night.

This airplane has audio/video on demand which was really cool.  We started with some pretzels and then a choice of chicken or beef.  I had the beef.  I was really tired so I went to sleep right after.  I awoke later and had an arrival snack just before landing in Newark.

After clearing security, I found a hotel as I really needed to take a nap in a real bed.  Thursday was the last time I do so and today was Saturday.  It was a great trip despite not making it to South Africa for the World Cup 2010.

Did anyone else make it to the World Cup 2010?

Enjoy the pictures.

Now the fun begins to make the first delivery by the end of 2010 to ANA of Japan.

You can find some pictures I took at the roll our ceremony in July of 2007

Boeing 787-8 Rollout pictures

Click here to view the embedded video.

Click here to view the embedded video.

Click here to view the embedded video.

Click here to view the embedded video.

 Pictures from the rollout ceremony in July 2007.

To make it even more fun, there is a photo contest which starts on Monday, Nov. 16, 2009.  Just take a picture of you using the free WiFi in an airport and voila.  Umm…I wonder how they can prove that you are using their WiFi?

Personally, I think that WiFi should be free everywhere and never understood why some airports charge and others do not, just seems strange to me.  I have an airline airport Club card so I get free WiFi in the Club anyways, but at airports where such a Club is not present, I’m hosed as I refuse to pay for WiFi in an airport unless it is absolutely necessary.  I wonder where my airport tax goes?

You can find additional details at http://www.freeholidaywifi.com/.

Please lease a comment and let us know what you think of all this?  What’s in it for Google?  More  Gmail accounts?  The Global domination continues…

The Albuquerque Airport in Albuquerque, NM

Houston, TX 20 Oct. 2009.  I am doing some research for my free “I will teach you to travel” mini-course (you can subscribe to the right) and when I checked the TSA’s Web site about airport wait times, I got this message:

“The Wait Time Calculator is currently under construction. We apologize for the inconvenience while we are working to make the tool more user friendly.”

Other Web sites linking to it says:

 ”We are sorry but our security wait times application is unavailable at this time. The TSA is currently not publishing this information. Once this information becomes available again, we will re-introduce this feature”

I wonder how long it’s been down?  Anyone knows? If you are looking for this information you can check with your airline’s Web site for details.

Remember to give yourself enough time to get to the airport.  As a general rule, I’ll try to arrive at the airport 1.5 hours before the scheduled departure of my domestic flight.   If you are checking bags and going international, give yourself more time.  As usually you have a one hour cut off time to have your bags checked in.  At worst, I can hang out in the airport/airline lounge .

There was someone sitting in my seat when I got there, so I offered a trade.  It was funny as the ladies were really very friendly and I told her that I would not get up all night so she said I could sit in the window.  I would not have minded sitting in the aisle, but they insisted as she said she may get up during the night.  They were perhaps the best seatmates I’ve had in ages.

We soon pushed back and headed out in the cool night skies.  My best thing about Las Vegas is taking off at night and seeing all the lights below.  There is really nothing like it.  We took off with the Strip on the right and then making a right turn so we could see the Strip from the other end as we gained altitude on this wingleted Boeing 757-300.  I had noticed the winglets until we pushed back.  This is the first Boeing 757-300 in revenue service with winglets.

I was way tired so sleep came really quickly as I covered up with the plastic wrapped provided blanket.  A pretzel and beverage service passed through, but I was full from the barbecue at the Hilton so I declined anything.  Landing seemed to come quickly on this 4:15 flight touching down at 5:22a.  I don’t think I will make the connection flight I thought.

As I was in the back of the plane and we got to the gate at 5:30a, I missed the 5:45a which was in the other finger of Terminal C at rainy Newark airport.  The agents moved me over to the next flight, a Boeing 777-200ER at 7:45a.  I then went to find a place to take a photo of the wingleted bird which was now heading for Orlando, FL (MCO) at 7:00a.  I could not find a place though due to its gate assignment at 102.

I did however find a spot in the Presidents Club that would give me great pictures.  And so at 7:00a when it pushed back, I got a few pictures in the rainy dawn.  I also had some breakfast of cereal and mini muffins.  I left almost right after the pushback as I did not want to lose my place on this flight.

At the gate I collected my middle seat boarding pass and headed onboard.  It was freezing in the jetway, I thought these things had heat.  As I waited onboard, a guy came for the aisle seat, but no one showed for the window.  Once the doors were closed, the guy asked if he could take the window as I was about to move over.  He said he wanted to sleep; I guess I did not look sleepy.  I obliged him anyway and he was thankful.  I was psyched about having that empty seat as I believe it was the only one on the plane.

We pushed back a few minutes late and made the long trek to the runway and took off  into the rainy morning skies.  I reclined my seat and the guy behind me protested that he was tall, annoyed I un-reclined and tried to fall asleep.  Maybe I should have complained about the noise his little girl was making…The flight attendants did come by with a breakfast offering of cereal and bananas; At this point, I kind of wished the offering was a bit different, oh well.

This airplane has power at the seats which I utilized and audio/video on demand which I did not use as I could hardly keep my eyes open.  I did hear the Captain come on and say that due to the winds we would have to fly past the airport and then come back which would cause us to arrive at the gate a few minutes late.

As we descended, the guy’s daughter kept kicking my seat back and tapping it with her hands.  Her father never once told her to stop it or apologize for her behavior and I never said anything to him.  Some people can be really selfish it seems.

We landed without incident and headed to the gate arriving about five minutes behind schedule.  I then called Metro and was advised the next bus was at 10:51a, good deal I had enough time.  This was a pretty good trip.

How are you spending your weekend?